Description

In this presentation we look at how you are affected by your patient’s decisions. When patients decide to take out ancillary or “extras” cover with a Private Health Insurer (PHI), how are you then bound by obligations and expectations regarding how you will behave.

It’s important to understand the consequences for the practitioner as no one likes to be audited by a PHI. How to avoid it, and what to do if it should happen. What about Hicaps? How does that affect what you do? Patients now expect the convenience of instant rebates. With over 90 % of practitioners connected to Hicaps, it is concerning that very few actually understand what they have signed up for. Let’s look at this together.

Some practitioners are very close with PHIs, and have become preferred providers. By doing so, what are they agreeing to? What happens if they decide they want out?

Finally, an unhappy patient is the bane of a practitioner’s professional life. A discussion about how to keep your patients happy, and how to manage them when they are not.

Learning Objectives:

1. Understanding a practitioner’s obligations to PHIs.
2. PHI audits are a reality-  how to avoid them in the first place, and then to manage them painlessly.
3. Understanding Hicaps and the agreement you signed.
4. Keeping your patients happy, and minimising complaints.

Dr Vicki Rozos

Dr Vicki Rozos is a general dentist working part time in private practice for over 23 years. Vicki has been a Peer Advisor with the Advisory Services of ADA NSW Branch since January 2012, and has presented to multiple study ...