Study Club course

From Clinical Need to Patient Desire: Unlocking the Conversations That Drive Case Acceptance

Presented by Ms Brenda McNulty

CPD Points:
ADA CERP ( 1.75 points)
Dental Board of Australia ( 2.00 points)
Speaker: Ms Brenda McNulty
Location: Study Clubs
Date: May-Jun 2027*
* This date / time will vary depending on your local Study Club.

Course Description
Study Clubs Running This Course

Description

Many patients walk into a dental office with concerns, goals, and motivations. Some leave without sharing what matters to them, making even necessary treatment feel optional.

This webinar focuses on communication strategies that transform clinical conversations into patient-centred discussions. Participants will learn to move beyond surface-level questions and create an environment where patients feel comfortable sharing desires, concerns, and long-term goals for oral health and appearance.

By understanding emotional drivers, aligning treatment with patient priorities, and guiding confident decisions, dental teams can shift from presenting treatment to inspiring action. The result is stronger patient relationships, higher case acceptance, and outcomes that support oral health and well-being.

Learning Objectives

Identify communication barriers and use effective questioning and listening to uncover patients’ concerns, desires, motivations, and lifestyle goals.
Use dental technology to show patients their current oral health and connect clinical needs with the changes they want to make.
Align treatment recommendations with patient priorities and timelines to guide confident decisions, improve case acceptance, and support satisfaction.

Brenda McNulty is a dental consultant, speaker, author and educator with more than 30 years of experience in dentistry. She is the founder of DSD FACTS LLC and Root and Vine Specialty Dental Consulting, specialising in practice growth, leadership, team …