Preventing Cancellations - Minimizing Patient Cancellations
Course Info
- CPD Points:
ADA CERP ( 1.75 points)
Dental Board of Australia ( 2.00 points) - Speaker: Dr Toni Surace
- Location: Study Clubs
-
Date:
Dec 2026*
* This date / time will vary depending on your local Study Club.
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Description
Join us for an impactful 80-minute webinar designed to tackle one of the biggest challenges in dental practice—patient cancellations. Discover why last-minute changes, no-shows, and rescheduling happen, and learn proven strategies to protect your schedule, maintain productivity, and safeguard revenue. We’ll explore the real financial and operational costs of cancellations, then equip you with practical solutions—from mastering patient communication and implementing smart reminder systems to creating effective cancellation policies and building stronger patient relationships. You’ll also see how technology, team training, and real-world best practices can transform your approach. The session wraps up with case studies and a live Q&A so you can walk away ready to minimize cancellations and maximize efficiency in your practice.
Learning Objectives:
- Understand the financial and operational impact of patient cancellations on a dental practice.
- Implement effective patient communication and engagement strategies to reduce cancellations.
- Utilize technology and staff training to optimize scheduling, improve patient management, and enhance overall practice efficiency.
Dr Toni Surace
Dr Toni Surace graduated from Melbourne University in Dental Science in 1995 and formed her practice, Smile Style Dental in 2000. As a Principal Dentist, Dr Surace went through the Momentum Management Program and found the experience life-changing; enabling her …
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